Customizing Component Severities

Severities define the different states your components can be in. Customize them to match how you communicate status to your users.

What Are Severities?

Severities are the status levels for your components. Default examples include:

• Operational - Everything is working normally
• Degraded Performance - Slower than usual but functional
• Partial Outage - Some features unavailable
• Major Outage - Service is down

Each severity has a color that appears on your status page.

Default Severities

Your account comes with preset severities:

Accessing Severity Settings

1. Go to Severities in the left menu under Configuration
2. Or find it in your account settings

Creating Custom Severities

To add a new severity:

1. Click Add Severity or New Severity
2. Enter a name (e.g., “Limited Functionality”)
3. Choose a color
4. Set the display order
5. Click Save

Your new severity is now available for all components.

Editing Severities

To modify an existing severity:

1. Click on the severity to edit
2. Change the name, color, or order
3. Click Save

Changes apply immediately to all components using that severity.

Severity Colors

Choose colors that communicate status clearly:

Use consistent colors so users learn what each means.

Display Order

Severities can be ordered by severity level:

1. Most severe at the top (e.g., Major Outage)
2. Least severe at the bottom (e.g., Operational)

This order affects how severities appear in dropdown menus and reports.

Using Custom Severities

Once created, custom severities appear:

• When creating/editing incidents
• When manually setting component status
• In your status page display

Best Practices

What’s Next?

• Manage your components
• Create incidents
• View billing and plans